Services and pricing

Velo Square offers a full range of service, repair, assembly and custom work options. If you need something that isn't listed just get in touch

Bikes vary greatly in their specification, so to make sure we have the right parts available for your service we might ask for pictures of your bike or for a short video call with you before your appointment. Alternatively, if we're going to be in your area on other work - and if it's convenient for you - we may ask to drop by and inspect your bike in advance of your service.

Unless otherwise stated all prices are for labour only, with parts & materials charged in addition to the labour cost unless those parts are supplied by you and we've agreed (in advance of your appointment) to fit them. Where we identify an item requiring replacement we'll let you know in advance what the cost will be in addition to the relevant service fee.

*All bookings and work are subject to our Terms & Conditions. If theres anything you're unsure about please just ask us.

What's a 'dirty bike fee'?

A dirty bike makes servicing really difficult, so if we have to clean your bike before we can start work we'll need to charge for the time it takes. We're not expecting a showroom sparkle but it'd be great if you could give it a quick clean before we get to you.

Here's how: BIKE CLEANING TIPS

Examples of items that need replacing at certain intervals

How often bike components need replacing depends on how often, how far and where you ride, along with how often you clean and maintain your bike. To keep your bike in good running order and to prolong the life of components, see our BIKE CLEANING TIPS

Frequent: 6-18 months

  • Brake and/or gear cables

  • Chains

  • Cassettes and sprockets

  • Brake blocks or pads

  • Tyres and/or inner tubes.

Occasional: 12-36 months

  • Chainrings/chainsets

  • Wheel bearings

  • Headsets & bottom brackets

  • Disc brake rotors and/or hoses

  • Grips and bartape

Rare: 36-60 months

  • Wheels/rims

  • Gear shifters

  • Brake levers

  • Brake callipers: disc and rim

  • Saddles, seatposts, stems and handlebars

Standard service levels and fees*

*All bookings and work are subject to our Terms & Conditions. If theres anything you're unsure about please just ask us.

Small Service | £60.00 | recommended every 6-12 months

  • 'M-check' essential safety and usability assessment: summary of findings and adjustments made emailed to you

  • Wheels checked for trueness and spoke tension (minor adjustments included)

  • Tyres checked for tread-wear and damage, valves checked

  • Drivetrain (gears): chain, chainrings, sprockets and cables inspected for wear and damage

  • Gears adjusted

  • Brakes: checked and adjusted - pads, rims/rotors checked for wear

  • Chain wiped and lubricated

  • Hubs checked for play/bearing decay

  • Full 'Summary of Inspection & Work Carried Out' report provided with every service, including advisories and recommendations

Medium Service | £120.00 | recommended every 12-18 months

  • All 'Small Service' items, plus:

  • Derailleur-hanger alignment & front derailleur cage-alignment

  • Wheels: minor truing if required

  • Hubs: checked and adjusted

  • Chain: check and replace as necessary (chain at additional cost)

  • Cables, brake & gear: front & rear inners & outers replaced

  • Seatpost: freed, checked, re-greased or grip-pasted & re-installed to factory torque setting

  • Saddle: clamp checked and greased, rails checked for damage

  • Headset: checked and adjusted

  • Bottom bracket : checked and adjusted

  • Cranks: checked and torqued to factory spec

  • Brakes: calliper alignment, adjustment and piston-stroke check

  • Suspension Forks: check crown and sliders for fatigue, check and wipe seals, check freestroke and polish stanchions

  • Rear suspension: linkages checked for play and adjusted where necessary

  • Frame, forks and wheels given light clean & polish

Large Service | £200.00 | recommended every 18-24 months

  • All 'Medium Service' items, plus:

  • Drivetrain removed, fully degreased, reinstalled and re-lubed

  • Derailleurs removed & cleaned, jockey wheels cleaned and bearings/bushing replaced as necessary (parts not included)

  • Wheels: checked, trued, tensioned and de-stressed as necessary

  • Hubs: stripped, cleaned, re-assembled and re-greased. Bearings/cones or cartridges replaced as needed (parts not included)

  • Headset: removed, cleaned, re-greased and re-installed. Replaced as required and at additional cost

  • Bottom bracket: removed, cleaned, re-greased and re-installed. Replaced as required and at additional cost

  • Cranks: removed, cleaned and reinstalled to factory torque spec

  • Frame: all bolts removed, threads cleaned and re-greased and reinstalled to factory torque spec. Damaged threads repaired where possible.

  • Forks: removed, crown, crown-race, steerer and blades/stanchions inspected, cleaned and reinstalled

Other service items - please ask about anything not listed

Assembly & conversion

  • Boxed bike build & pre-delivery safety inspection (PDI): from £60.00 per bike, plus any required parts

    • Installation of racks, mudguards or other accessories is chargeable as shown below under 'Accessory installation'

  • Custom builds: from £220.00, plus parts

  • E-bike conversions to UK EAPC standards: from £200.00, plus parts

Frame and fork repair & preparation

  • Pre-build frame inspection and preparation ('face & chase'): from £75.00

  • Rear dropout alignment (steel frames only): £50.00

  • Bottom bracket shell facing & chasing (steel and alloy frames only): £75.00

  • Headtube facing & reaming (steel and alloy frames only): £75.00

  • Crownrace removal/replacement (single-crown steel and alloy forks only): £30.00 plus parts

Brakes

  • Brake cable replacement, inner & outer, EXTERNAL routing: £17.50* each end (lever & calliper set), includes standard galvanised inner and outer (stainless or sealed sets available at additional cost)

  • Brake cable replacement, inner & outer, INTERNAL routing: £22.50* each end (lever & calliper set), includes standard galvanised inner and outer (stainless or sealed sets available at additional cost)

  • Hydraulic disc brake bleed: £27.50 per lever/calliper pair with mineral oil or DOT fluid, includes brake fluids but excludes additional parts such as olives, barbs or seals

  • Disc brake pad replacement and piston clean: £15:00 per calliper, plus parts

  • Disc brake service combo front & rear: £55.00 per bike, plus parts

  • Rim-brake block alignment/replacement: £10.00 per end, plus parts

* Cables and/or control removal or replacement on bikes with wrapped bars subject to £7.50 bar-wrapping fee per-side

Wheels & tyres

  • Puncture repair - standard adult or child's bike: £14.00 per wheel (includes standard tube)

  • Puncture repair - e-bikes, hub-gears, folding bikes: £20.00 per wheel (includes standard tube)

  • Tubeless tyre setup (on new wheels or wheels not previously run tubeless): £30.00 per wheel, plus parts

  • Tubeless tyre replacement (on wheels previously run tubeless): £35.00 per wheel, plus parts

  • Hub service and bearing replacement, cup & cone: from £35.00 per wheel, plus parts

  • Hub service and bearing replacement, cartridge: £25.00 per wheel, plus parts

  • Freehub / freewheel service: £45.00 plus parts

  • Wheel truing/tensioning: from £15.00 per wheel

  • Spoke replacement: from £12.50 per spoke

Drivetrain

  • Re-index and reset existing drivetrain (adjust gears), front & rear: £25

  • Gear cable replacement, inner & outer & re-index, EXTERNAL routing: £17.50* each shifter/derailleur pair, includes standard galvanised inner and outer (stainless or sealed sets available at additional cost)

  • Gear cable replacement, inner & outer & re-index, INTERNAL routing: £22.50* each shifter/derailleur pair, includes standard galvanised inner and outer (stainless or sealed sets available at additional cost)

  • Chain swap: £10.00 plus parts

  • Cassette swap: £10.00 plus parts

  • Chain & cassette swap (recommended): £17.00 plus parts

  • Headset service/replacement: £30.00 plus parts

  • Bottom bracket service/replacement - threaded: £30.00 plus parts

  • Press-fit bottom bracket replacement: £35.00 plus parts

Accessory installation

  • Mudguard fitting: £45.00 per pair, plus parts

  • Pannier rack fitting: £25.00 per end (front or rear), plus parts

* Cables and/or control removal or replacement on bikes with wrapped bars subject to £7.50 bar-wrapping fee per-side

Contact points

  • Bar tape wrapping/re-wrapping: from £7.50 per side plus parts

  • Handlebar grip replacement: £7.50 per pair plus parts

  • Saddle swap/adjust: from £7.50 plus parts

  • Pedal swap/adjust: from £7.50 plus parts

Other service charges

  • Pre-service inspection: £25.00, deducted from any subsequent billed work totalling more than £75.00

  • Emergency and out-of-hours call outs: £60.00 in addition to any other other charges

  • 'Out-of-area' surcharge: from £15.00 per booking, subject to distance

  • 'Dirty bike' surcharge: from £15.00, subject to time required to clean bike to point it can be worked on

  • Crash/damage inspection and report for insurance: £60